Help

Support

Something’s off? Most answers are below. Still stuck, write to us — a human replies, usually within 48 hours.

Subscriptions

How do I cancel Jawww Pro?

Open iOS Settings › your name › Subscriptions › Jawww and tap Cancel. Cancel at least 24 hours before renewal to avoid the next charge. Deleting the app does not cancel the subscription.

I paid but Pro isn’t unlocked.

In the app, go to Account › Restore purchases, using the same Apple Account you bought with. If it still doesn’t work, email us with the date of purchase.

How do I get a refund?

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.

Account & data

How do I delete my account?

In the app, go to Account › Delete my account and confirm. Your username, league history, friends and invites are erased from our servers and your Sign in with Apple authorization is revoked. Progress saved on your phone stays until you reset it.

How do I reset my progress?

Go to Account › Delete local progress. This erases Aura, streak and cards stored on your iPhone and can’t be undone.

I changed phones. Where’s my progress?

Progress lives on your iPhone. Restoring an iPhone backup to your new phone brings it back. League data follows your account when you sign in again with Apple.

Routines & reminders

A move feels uncomfortable.

Stop and skip it. Jawww routines should never hurt. If you feel pain, clicking or locking in your jaw, talk to a qualified professional before continuing.

I don’t get my daily reminder.

Turn on Account › Daily reminder, then check that notifications are allowed for Jawww in iOS Settings. The reminder is skipped on days you have already done your routine.

League

How do I report or hide a player?

Long press a player in the league and choose Hide or Report. Reported usernames are reviewed by us, and players with repeated reports are removed from rankings pending review.